Position : Service Advisor / Supervisor

Department : Service / Workshop

Location : (sector-6,noida )

Note : Driving Licence and Need to have the own handset to use sim.

Key Responsibilities :

- Attend customers and understand service/complaint requirements :

- Open and manage job cards accurately :

- Allocate work to mechanics based on skill & workload :

- Ensure timely delivery of vehicles as per commitment

- Monitor work quality and avoid repeat complaints

- Coordinate between customer, mechanic, and management

Customer Handling :

- Clearly explain problems, estimates, and work done :

- Handle customer complaints and escalations professionally :

- Take regular follow-ups for pending work :

- Ensure high customer satisfaction (NPS focus)

Workshop Management :

- Track daily service load and pending jobs :

- Maintain proper workflow and discipline in workshop :

- Ensure availability of parts before job start

- Monitor mechanic productivity and efficiency

Reporting & KPIs :





- Maintain data for:

- Total Services

- Customer Feedback

- Complaints

- Repeat Jobs

- Work on improving:

- NPS Score :

- Response Rate :

- Complaint Closure Rate

Skills Required :

- Strong communication & customer handling skills :

- Basic technical knowledge of two-wheelers :

- Ability to manage team and handle pressure :

- Valuable coordination and problem-solving skills

Experience :

- 2-5 years in service advisor / workshop role (Automobile preferred)

Education :

- Graduate / Diploma (Automobile preferred)

Performance Expectations :

- Smooth daily workshop operations
- Minimum complaints & repeat jobs
- High customer satisfaction (NPS improvement)
- Proper job card and process discipline

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Service Advisor (Noida)
🏢 J.M. MOTORS PVT.LTD.
📍 Noida