Job Summary

The Receptionist is the first point of contact for guests and visitors. This role is responsible for delivering a warm, professional, and efficient front-desk experience, managing check-ins and check-outs, handling reservations, and ensuring guest satisfaction throughout their stay.

Key Responsibilities

- Welcome guests with a polite, friendly, and professional attitude
- Handle guest check-in and check-out procedures smoothly
- Manage room reservations, cancellations, and modifications
- Coordinate with housekeeping and maintenance for room readiness
- Maintain accurate guest records and billing details
- Handle payments, invoices, and basic cash/card transactions
- Address guest complaints and resolve issues efficiently
- Provide information about hotel services, local attractions, and policies
- Maintain cleanliness and organization of the reception area
- Ensure compliance with hotel policies and SOPs

Required Skills & Qualifications





- Excellent communication and interpersonal skills
- Presentable personality with a customer-service mindset
- Ability to multitask and stay calm under pressure
- Good command of English and local language (additional languages a plus)
- Prior experience in hospitality or front-office role preferred

Education & Experience

- Minimum: 12th Pass / Graduate preferred
- 1-2 years of experience in hotel front office or customer service (preferred)

Work Environment

- Rotational shifts, including weekends and holidays
- Fast-paced hospitality environment

Key Traits

- Courteous and guest-focused
- Well-organized and detail-oriented
- Professional appearance and attitude

Pay: ₹8,733.98 - ₹15,000.00 per month

Perks :

- Cell phone reimbursement
- Food provided

Work Location: In person

📌 Front Office Receptionist (Trimbak)
🏢 Hotel Dhruv Palace
📍 Trimbak