A Front Office Associate serves as the primary point of contact, responsible for delivering excellent customer service, handling guest check-ins/check-outs, managing telephone calls, and maintaining a tidy reception area. Key Responsibilities (KRAs) include managing reservations, resolving guest inquiries, performing administrative tasks, and ensuring a welcoming, professional atmosphere.

- Guest Services & Experience : Greet visitors warmly, register guests, assign rooms, and provide information about services, ensuring a positive first and last impression.
- Check-in/Check-out Operations : Efficiently manage guest arrivals and departures, including verifying documents, handling keys, and processing payments.
- Telephone & Communication Handling : Answer, screen, and forward incoming calls promptly, and take messages accurately.
- Reservations & Scheduling : Manage room bookings, cancellations, and appointment scheduling for guests or meetings.
- Administrative Duties : Handle filing, data entry, sorting mail, and maintaining front desk records and reports.
- Front Office Maintenance & Security : Keep the reception area clean and organized,



and maintain security by monitoring visitor access.
- Issue Resolution : Address guest inquiries, complaints, and requests in a professional, timely manner, coordinating with other departments as needed. Indeed +6

Key Qualifications & Skills :

- Experience : Previous experience in hospitality or customer service is often required.
- Skills : Strong communication (verbal/written), multitasking, proficiency in MS Office, and PMS (Property Management Systems) knowledge.
- Demeanor : Qualified, polite, and well-groomed

Job Types : Full time, Permanent

Pay: ₹9,521.51 - ₹15,000.00 per month

Benefits :

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Patna, Bihar (Patna): Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your current inhand ?

Language :

- English (required)

Location :

- Patna, Bihar (Patna) (required)

Work Location: In person

📌 Front Office Assistant (Patna)
🏢 Espire Hospitality
📍 Patna