At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Operations Support Administrator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Primary Responsibilities :
- Level 2 Escalation calls
- Act as an escalation point for service-related problems
- Input accurate customer information into the database
- Assist in training and monitoring call center agents to ensure quality of service
- Maintaining the SLA for different LOBs
- Follow through with incidents, reports, and projects
- Resolve customer and client queries in the Pearson VUE case management system
Qualifications/Education and Experience :
- Required Education
- Bachelor’s degree
- 2 years of experience in a similar/related position
- Excellent oral and written communication skills
- High levels of customer service skills
- Previously operated in a Level 2 support role
- Familiar and comfortable working in a busy corporate environment/shift workplace/shift (24*7) Note:Process training will occur from 9:00 AM to 5:30 PM CST, after which shifts may vary between 7:00 AM and 7:00 PM CST, with the role primarily supporting US hours. :
- Familiar with MS Office
- Excellent oral and written communication skills
- Great attention to detail
- Problem-solving skills
- Strong organizing and time management skills
- Customer service skills
- Effective teamwork skills
Who we are : At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Job : Customer Success
Job Family : GO_TO_MARKET
Organization : Assessment & Qualifications
Schedule : FULL_TIME
Workplace Type : Hybrid
Req ID : 21975
📌 Customer Service (Delhi)
🏢 Pearson
📍 Delhi