Key ResponsibilitiesCustomer Service - Act as the primary point of contact for customers regarding shipment status and operational queries. - Coordinate end-to-end shipment execution with operations, documentation, transport, customs, and finance teams. - Provide regular shipment updates and proactively resolve customer concerns. - Ensure timely collection and sharing of shipping documents with customers. - Maintain high customer satisfaction by delivering prompt and qualified service. Nomination Handling - Handle both export and import nomination shipments received from overseas agents. - Coordinate with global partners and overseas offices for shipment planning and execution. - Prepare and submit quotations for nomination business. - Follow up with overseas agents and customers to secure shipment confirmations. - Monitor nominated shipments from booking until final delivery. - Ensure compliance with customer SOPs and overseas agent requirements. Sales Support - Assist the sales team by preparing quotations, rate sheets, and customer proposals. - Coordinate with shipping lines, airlines, transporters, and overseas agents to obtain competitive freight rates. - Support the sales team with customer onboarding and account management. - Maintain customer databases, sales records, and quotation history. - Follow up on pending quotations and business opportunities.



Coordination & Documentation - Coordinate with documentation teams to ensure timely issuance of Shipping Instructions, Bill of Lading, invoices, and other shipping documents. - Verify shipment documentation for accuracy before dispatch. - Ensure timely invoicing and coordinate with finance for payment follow-ups where required. - Maintain complete shipment records and MIS reports. Required Skills & Qualifications - Bachelor's degree in Logistics, Supply Chain Management, Commerce, Business Administration, or a related field. - 2-3 years of experience in Freight Forwarding & Logistics. - Strong knowledge of Import & Export freight forwarding processes. - Experience in handling overseas nominations is mandatory. - Good understanding of Incoterms, shipping documentation, and international trade procedures. - Excellent communication and coordination skills. - Ability to manage multiple shipments and prioritize tasks effectively. - Strong problem-solving and customer relationship management skills. - Proficiency in MS Office (Excel, Word, Outlook) and freight forwarding/ERP software. Preferred Experience - Experience working with overseas agents and international freight networks. - Knowledge of ocean freight, air freight, customs clearance, and transportation coordination. - Familiarity with freight forwarding software. Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person

📌 Customer Service and Pricing Executive (Gandhidham)
🏢 SAIGON SHIPPING
📍 Gandhidham