Designation: Customer Support Executive

Location: Patna, Bihar

Joining: Immediate

Hospital Name: Jeevandan Multispeciality Hospital

Job Overview

The Customer Support Executive would be responsible for handling inbound and outbound calls to assist patients, attendants, and other stakeholders with hospital-related inquiries. The role ensures efficient communication, appointment scheduling, and issue resolution while maintaining a high level of patient satisfaction and professionalism.

Key Responsibilities : 1. Call Handling

- Answer incoming calls promptly and professionally.
- Provide accurate information about hospital services, doctors, departments, timings, and procedures.
- Make outbound calls for appointment reminders, follow-ups, patient feedback, and promotional health packages.
- Handle emergency calls and route them to the concerned department as per hospital protocol.

2. Appointment Management

- Schedule, reschedule, and confirm patient appointments using the hospital management system (HMS).
- Coordinate with doctors’ offices, diagnostic departments, and front office staff to ensure smooth scheduling.
- Inform patients about pre-consultation or pre-test requirements.

3. Query Resolution & Customer Service

- Respond to patient queries regarding reports, billing, insurance, and other services.
- Address complaints or concerns courteously and escalate unresolved issues to the supervisor.




- Ensure patient satisfaction through empathetic and efficient communication.

4. Data Entry & Documentation

- Maintain accurate call logs and update patient details in the HMS software.
- Record feedback and complaints as per hospital policy.
- Generate and share daily/weekly call reports with management.

5. Service Quality & Teamwork

- Follow standard scripts and service quality guidelines.
- Participate in training sessions to improve communication and technical skills.
- Collaborate with hospital departments to ensure timely responses to patient needs.

Required Skills & Qualifications :

- Education : Graduate in any discipline or a related field

- Experience : 1+ years of experience in hospital/healthcare call centre, or customer service role.

- Soft Skills :

- Excellent verbal communication skills in English and local language(s).

- Good listening and problem-solving abilities.

- Pleasant and empathetic phone manner.

- Ability to handle high call volumes and remain calm under pressure.

- Proficiency in MS Office and hospital management/call centre software (e.g., CRM systems).

- Team player with a robust sense of responsibility and professionalism

Job Types : Full-time, Permanent

Pay: Up to ₹250,000.00 per year

Benefits :

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Patna)
🏢 Jeevandan Multispeciality Hospital
📍 Patna