Job Overview: You will be responsible for providing essential support in the smooth operation of a movie theater. You will assist in various aspects of cinema operations, ensuring a high level of customer service, safety, and efficiency. This role plays a vital part in maintaining a positive movie-going experience for patrons and supporting the cinema management team.

Key Responsibilities:

1. Customer Service :

- Greet and assist customers in a friendly and courteous manner.
- Sell tickets, answer inquiries about showtimes and seating, and handle customer concerns or issues professionally.
- Maintain a helpful and approachable demeanor to enhance the overall customer experience.

1. Ticket Sales and Box Office :

- Operate ticketing software and cash registers accurately.
- Ensure ticket sales are conducted efficiently, and transactions are handled promptly.
- Assist with ticket inventory management.

1. Concession Stand Support :

- Assist in preparing and serving concession items such as popcorn, snacks, and beverages.
- Maintain cleanliness and orderliness of the concession area.
- Handle cash transactions and provide change accurately.

1. Usher Duties :

- Monitor auditoriums to ensure a smooth seating process and address any disruptions or issues.
- Assist with cleaning and preparing auditoriums between screenings.
- Help patrons find seats and ensure compliance with safety and seating policies.

1. Security and Safety :

- Assist in maintaining a safe and secure environment for customers and staff.
- Monitor entrances and exits to prevent unauthorized entry.




- Follow emergency procedures and assist in evacuations if necessary.

1. Facility Maintenance :

- Report maintenance and cleanliness issues to management promptly.
- Assist in routine cleaning tasks, including restrooms, lobby areas, and common spaces.
- Help maintain the cleanliness and appearance of seating areas.

1. Cash Handling and Reporting :

- Handle cash transactions accurately and securely.
- Assist in preparing daily financial reports and reconciling sales.
- Maintain cash registers and change funds as directed.

1. Collaboration :

- Work closely with other cinema staff members to ensure efficient operations.
- Assist in special events, promotions, and marketing initiatives as needed.

Qualifications:

- High school diploma or equivalent.
- Previous experience in a customer service role is beneficial.
- Excellent communication and interpersonal skills.
- Ability to handle cash transactions accurately.
- Basic knowledge of safety and security procedures.
- Strong attention to detail and the ability to work in a quick-paced environment.
- Flexibility to work evenings, weekends, and holidays as required.

A Cinema Duty Officer is a vital part of the cinema's front-line staff, contributing to the overall customer experience and assisting in various operational tasks. This role requires a friendly and customer-oriented attitude, attention to detail, and a willingness to collaborate with the cinema team to ensure the smooth operation of the theater.

Job Types : Full-time, Permanent

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: On the road

📌 Customer Service Assistant (Malleshwara)
🏢 PVR INOX
📍 Malleshwara