Hi, Hiring Customer Care Executive (Outbound calling) at Pune, location Key Responsibilities 1. *Respond to Customer Queries*: Handle customer inquiries via phone, providing timely and accurate solutions to their problems. 2. *Resolve Customer Complaints*: Address customer complaints in a professional and courteous manner, resolving issues promptly and fairly. 3. *Provide Product/Service Information*: Educate customers on product features, benefits, and usage, promoting sales and customer satisfaction. 4. *Troubleshoot Issues*: Identify and troubleshoot customer issues, escalating complex problems to senior team members or relevant departments. 5. *Maintain Customer Records*: Update customer records and databases with accurate information, ensuring seamless communication and issue resolution. 6. *Meet Performance Targets*: Achieve performance targets, such as first-call resolution, customer satisfaction, and response time. 7. *Collaborate with Teams*: Work closely with cross-functional teams, including sales,



marketing, and operations, to ensure customer needs are met. Skills and Qualifications 1. *Excellent Communication Skills*: Verbal and written communication skills, with the ability to articulate complex information clearly. 2. *Customer Service Skills*: Proven customer service experience, with a robust focus on customer satisfaction and issue resolution. 3. *Problem-Solving Skills*: Ability to analyze problems, identify solutions, and implement corrective actions. 4. *Time Management Skills*: Ability to manage time effectively, prioritizing tasks and meeting deadlines. 5. *Technical Skills*: Proficiency in CRM software, Microsoft Office, and other relevant tools. 6. *Education*: Any graduate/ (e.g., customer service, communications) preferred. Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person

📌 Customer Care Executive (Pune)
🏢 Brainbees Solutions
📍 Pune