Job Description - Customer Service OfficerOur Identity & Purpose

At Ileseum, we embody the very essence of the dynamic spirit. Here, we're not just about workouts; we are dedicated to cultivating a lifestyle that celebrates companionship and an unwavering commitment to excellence. We are more than a club; we are a vibrant community where fitness enthusiasts converge to push their limits, break barriers, and celebrate victories, big or small.

With cutting-edge facilities, expert trainers, and a plethora of activities, we are not just shaping bodies; we are sculpting futures.

Collaborative Synergy

The Customer Service Officer shall be responsible for managing customer relationships, ensuring high satisfaction levels, and leading initiatives that strengthen client engagement. This role also involves planning, coordinating, and executing customer-focused events, promotions, and engagement activities to enhance brand experience.

Responsibilities

- Welcome and assist members/visitors in a courteous and professional manner.





- Address and resolve customer concerns promptly and efficiently.

- Keep members informed about upcoming events, promotions, and current services, and distribute promotional materials and club information.

- Assist in creating and updating content for newsletters, social media, and other club communications.

- Share customer feedback and insights with management to support service improvement initiatives.

- Assist in club events for planning, preparation, coordination, successful execution, and feedback.

- Monitor and ensure the club’s quality in terms of aesthetics, look & feel, smell, cleanliness, and orderliness.

- Any graduate/non-graduate with the following qualities:

- Good communication skills (written and verbal) and presentable appearance.

- Customer-focused mindset with a pleasant and engaging attitude.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits :

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Support Officer (Cso) (Navi Mumbai)
🏢 Ileseum Club
📍 Navi Mumbai