Role Overview

The Customer Care Executive will be responsible for managing the mr.blue Customer Care Department , handling customer communication, supporting franchise partners, and managing all incoming leads across multiple platforms. The role requires solid communication skills, responsiveness, and proper data management in the CRM system.

Key Responsibilities

1. Call Management

- Handle all incoming customer calls related to laundry and dry cleaning services.
- Provide information about services, pricing, pickup & delivery, and store locations.
- Resolve customer queries and complaints professionally.

2. Outbound Calling

- Make outbound calls to customers for follow-ups and service support.
- Support Mr. Blue franchise partners by coordinating customer requests.
- Follow up on pending orders, service issues, and feedback.

3. Lead Management Handle and respond to leads received from multiple sources including:

- WhatsApp leads
- Online website leads
- Application/App leads
- Franchise inquiry leads
- Offline leads
- Social media leads

Ensure quick response and proper qualification of leads.

4. CRM Data Management

- Capture and update all customer and franchise lead data in CRM .
- Maintain records of calls,



follow-ups, and lead status.
- Ensure 100% data accuracy and daily updates in the system.

5. Franchise Support

- Coordinate with Mr. Blue franchise stores for order processing and issue resolution.
- Escalate operational issues to the concerned team if required.
- Ensure smooth communication between customers and franchise partners.

6. Reporting

- Maintain daily reports of:

- Calls received

- Leads generated

- Leads converted

- Customer complaints

- Follow-ups pending

Required Skills :

- Good communication skills (Hindi & English preferred)
- Basic computer knowledge
- CRM / Excel knowledge
- Ability to handle customers politely
- Multitasking and quick response ability

Preferred Experience

- 1-3 years experience in Customer Support / Call Center / Lead Management :

- Experience handling WhatsApp, CRM, and customer queries Key Performance Indicators (KPIs)

- Lead response time

- Customer satisfaction

- Lead conversion support

- CRM data accuracy

- Franchise support efficiency

Pay: ₹11,061.31 - ₹30,022.21 per month

Work Location: In person

📌 Customer Care Executive (Surajkund)
🏢 Team Cratos Private
📍 Surajkund