LOCATION: IN - Pune

TYPE: Full time

WORK SHIFT: Hybrid

POSTED: July 22, 2026

ID: JR0131105

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

As a Senior Associate - QE Shared Services, you will be responsible for driving the availability, stability, and operational excellence of enterprise test environments supporting multiple delivery teams and platforms. The role focuses on advanced environment management, proactive monitoring, automation, cloud operations, troubleshooting, and continuous process improvement. You will collaborate with cross-functional teams to ensure setting readiness, minimize disruptions, optimize service delivery, and implement ITIL-aligned operational practices while mentoring junior associates and contributing to strategic workplace management initiatives.

Role Responsibilities

- Manage and maintain QA, UAT, and Partner environments to ensure high availability and reliability.
- Lead environment monitoring, health checks, capacity management,



and operational readiness activities.
- Develop and enhance automated sanity suites, monitoring solutions, and environment management utilities.
- Troubleshoot complex environment issues and perform root cause analysis to drive preventive actions.
- Coordinate environment provisioning, refreshes, deployments, and release support activities.
- Drive process improvements, automation initiatives, and operational efficiency programs.
- Ensure compliance with ITIL processes, SLAs, and service management standards.
- Analyze environment metrics and publish operational health and availability reports.
- Collaborate with Development, QE, Infrastructure, Cloud, and Operations teams across global locations.
- Mentor junior team members and provide technical guidance on environment management best practices.

Role Requirements

- B.E./B.Tech. /MCA or equivalent technical qualification.
- 5+ years of experience in Test Environment Management, DevOps, SRE, Production Support, Infrastructure Operations, or Application Support.
- Strong expertise in AWS, UNIX/Linux, automation, monitoring, and troubleshooting.
- Experience supporting enterprise-scale non-production environments.
- Excellent analytical, communication,



and stakeholder management skills.

Preferred Skills

- AWS Cloud and ITIL certifications.
- Experience with ServiceNow, Jira, Confluence, CI/CD tools, and monitoring platforms.
- Exposure to DevOps, Platform Engineering, or Site Reliability Engineering practices.
- Experience leading environment management initiatives in a Shared Services model.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

ADVANTAGES AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life

- insurance, and access to best-in-class development platforms, to name a few. Please see the advantages below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your India specific benefits include:

- Employees Provident Fund [EPF]
- Gratuity Payment
- Public holidays
- Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
- Annual Health Checkup
- Hospitalization Insurance Coverage (Mediclaim)
- Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
- Cab Facility
- Relocation Benefit

Other Details

LI-MT #LI-Hybrid

Estimated Job Posting End Date: 07-29-2026

📌 Senior Associate - Quality Engineering Shared Services (Pune)
🏢 Western Union
📍 Pune