- Provide accurate information about the company's products and services.
- Resolve customer complaints and escalate complex issues to the appropriate team.
- Record customer interactions and maintain accurate support records.
- Follow up with customers to ensure timely issue resolution.
- Assist customers with account registration, login, profile updates, and basic troubleshooting.
- Coordinate with internal teams to resolve customer issues.
- Maintain service quality and achieve response time targets.
- Learn and follow company policies, processes, and standard operating procedures (SOPs).