Description : About Data Quality Team: Data Quality Team comprises of 8 colleagues in Mumbai who are responsible for updating data in Broking Platform Online as well as providing/removing access to 80+ carrier portals to requestors in North America (largely US). This team majorly ensures that the data present on all WTW platforms is accurate and up to date.
Job Summary
- Updating changes in Broking Platform,
- Providing access to multiple carrier sites
- Removing access from multiple carrier sites
- Communicate with the onshore team in North America to better understand the request and comply with the requirements
- To pay attention to detail while work on each request
- Ensure adherence to compliance procedures
Principal Duties/Responsibilities
- Handle mailbox as per process and timeliness
- Prioritize and organize work on daily basis as per business requirement
- Ensure adherence to compliance procedures
- Completing Mandatory trainings on time
- Work closely with onshore teams to ensure effective delivery of client service
- Ensure ongoing, effective relationships with stakeholders (Internal - Offices/External - Carrier’s)
- Participate and contribute to potential process improvement areas
- Deliver as per defined (KPI's) Key Performance Indicator for the role - Maintain Quality, Productivity, Turnaround standards
Top 5 Competencies
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Adapting to Change
Required Skills :
- Communication Skills - Written, Verbal and interpretation
- Logical thinking
- Proficiency with Microsoft Word, Excel
- Eye for detail
- Time Management
Qualifications : Any Graduate / Postgraduate/ MBA
The Application Process
- Stage 2: Pre-recorded video interview
- Stage 3: Live video or in person interview with hiring manager and team
- Stage 4: Offer and onboarding