- Log, categorize, prioritize, and track incidents and requests in the service management system
- Provide basic troubleshooting and resolution for standard issues using predefined SOPs and knowledge articles
- Monitor alerts, dashboards, and system notifications during assigned shifts
- Escalate unresolved or complex issues to L2/L3 teams with complete and accurate documentation
- Ensure adherence to SLA, quality, and compliance requirements
- Perform user account-related activities such as password resets, access requests, and basic configuration tasks (as per access rights)
- Communicate clearly and professionally with customers, providing regular updates on ticket status
- Follow shift handover procedures to ensure continuity of support in a 24/7 setting
- Identify recurring issues and contribute to knowledge base updates and process improvements
- Maintain data confidentiality and comply with information security policies
Location
- Chennai
Job Function
- BUSINESS PROCESS SERVICES
Role
- Executive
Job Id
- 399516
Desired Skills
- Service Desk
Qualifications : BACHELOR OF COMMERCE
📌 Service Desk (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.