Employment Type : Full Time | 09:30 to 06:30 | Monday to Saturday
Salary : 15,000/- to 25,000/
- Experience : minimum 1 year
About the Role : Key Responsibilities :
- Follow-Up : Ensure timely updates and resolution for unresolved customer issues.
- Product Knowledge : Maintain a good understanding of products/services to support customer needs.
- Record Keeping : Log customer interactions and feedback for internal use and improvement.
- Relationship Building : Foster trust and satisfaction through robust client relationships.
- Feedback Collection : Collect insights to enhance product and service quality.
- Collaboration : Work with internal teams to address customer needs efficiently.
- Sales Support : Identify upselling or cross-selling opportunities during interactions.
- Event Management :
Assist in company events, coordinating logistics, and managing guest and speaker invitations. Support PR activities.
- Continuous Improvement : Stay updated on best practices to improve service delivery.
Who Should Apply?
Experience : Skills :
- Strong interpersonal and relationship-building skills.
- Excellent oral and written communication skills.
- Proficiency in English and Hindi is mandatory.
Education :
- Graduate in any discipline.
- Must be well-versed in basic computer operations and tools.
Pay: ₹15,000.00 - ₹25,000.00 per month
Experience :
- Customer support: 2 years (required)
Language :
- English (required)
Work Location: In person
📌 Customer Support Executive (1+ Years of Customer Support Experience) (Rajkot)
🏢 TQV Private
📍 Rajkot
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