DESCRIPTION : Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver quick, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Key job responsibilities Own day-to-day operational support for a portfolio of enterprise Leo customers across on-boarding, deployment, steady state, and incident resolution Develop deep functional expertise in Amazon Leo products, features, and enterprise connectivity models Lead high-severity incidents (Sev-1 / Sev-2) impacting assigned customers, coordinating with Global Network Operations, Engineering, Field Ops, Product teams, and Legal/Compliance teams to resolve complex customer issues Act as the primary escalation point for customer issues within scope, including root cause analysis and customer-ready communications Provide clear, timely, and data-backed customer updates during outages or service-impacting eventsDrive post-incident reviews (RCAs, COEs) and ensure corrective actions are implemented for owned issues Maintain and improve runbooks, SOPs,



and escalation paths for enterprise LEO use cases Support enterprise pilots, phased launches, and customer cutovers by executing readiness plans and operational checklists Partner with Sales, Solutions Architects, and Product teams to support customer success and resolve complex operational blockers Act as the Voice of the Customer at the leadership level, using data and narratives to influence decision-making

- BASIC QUALIFICATIONS :

- Experience working nights, weekends, and extra hours as needed (may have global response ownership requiring open availability during scheduled on-call coverage)
- 4+ years of experience in operations, technical support, service delivery or enterprise customer support roles.
- Experience owning end-to-end customer issues, including on-boarding, steady-state operations, and incident resolution.
- Experience using case management, ticketing, and incident management tools.

PREFERRED QUALIFICATIONS :

- 5+ years of satellite communications ground systems and operations experience
- Experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases, or experience with retrofits, launches, or automation deployments

📌 Senior Enterprise Operations Specialist , Amazon Leo Enterprise Customer Support (Hyderabad)
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad