Job Title: Customer Relationship Executive

Location : Sharnam Metrolinks, Amraiwadi, Ahmedabad

Working Days : 6 Days a Week

Department : MDO

Reporting To : COO

Employment Type : Full-Time

Job Summary

Key Responsibilities

1. Customer Relationship Management

- Maintain strong relationships with existing customers.
- Act as the main point of contact for key clients.
- Regularly follow up with customers to ensure satisfaction.

2. After-Sales Service Management

- Handle post-sales coordination including order tracking, delivery updates, and issue resolution.
- Manage customer complaints and ensure timely closure.
- Coordinate with production, warehouse, and dispatch teams for smooth order fulfillment.
- Ensure proper documentation of customer issues and solutions.

3. Complaint & Escalation Handling

- Address customer grievances professionally within defined TAT.
- Escalate critical issues to management when required.
- Maintain complaint records and prepare analysis reports.

4. Customer Retention & Feedback

- Conduct feedback calls after delivery.
- Identify repeat business opportunities.
- Suggest improvements based on customer feedback.




- Work on reducing return rates and improving service quality.

5. CRM System & Reporting

- Maintain updated customer database.
- Track order status, payment follow-ups, and service records.
- Prepare weekly and monthly CRM performance reports.
- Monitor KPIs such as repeat orders, complaint ratio, and response time.

6. Team Coordination

- Guide junior CRM executives.
- Set service standards and monitor team performance.
- Train team on communication and service excellence.

Required Skills & Qualifications

- Bachelor’s degree (MBA preferred).
- 4-8 years of experience in CRM / After-Sales Service.
- Strong communication and problem-solving skills.
- Good knowledge of CRM software and MS Excel.
- Ability to handle customer escalations professionally.

Language Requirement (mandatory)

- Hindi
- English
- Gujarati
- (Any one additional regional language preferred - e.g., Marathi / Rajasthani / Punjabi / etc.)

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Amraiwadi)
🏢 STREE LIFESTYLE
📍 Amraiwadi