Company : NNIIT

Location : Hyderabad (Onsite)

Employment Type :Full-Time

Joining :Immediate

Shift Timing :11:30 AM - 9:00 PM

Weekly Off : Sunday (Fixed)

Compensation :2-3 LPA

Job Openings : 10

Role Overview

NNIIT is looking for a highly motivated and customer-centric Customer Success Associate who can manage student and parent relationships, ensure satisfaction, and drive retention. This role plays a key part in delivering a smooth and positive learning experience.

Key Responsibilities

- Act as the primary point of contact for students and parents
- Onboard recent students and explain courses, processes, and expectations
- Ensure high levels of student satisfaction and engagement
- Coordinate with academic and internal teams for issue resolution
- Maintain accurate records in CRM and internal systems




- Collect feedback and share insights with management

Required Skills, Education & Experience

Education : Bachelor’s or Master’s degree in any discipline

Experience : 0-1 year of experience (Freshers can apply)

Skills :

- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Comfortable with calls, follow-ups, and customer interaction
- Basic computer and CRM knowledge
- Ability to work in a fast-paced environment
- Immediate joiner preferred

Job Types : Full-time, Permanent

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Customer Success Associate (Csa) (Hyderabad)
🏢 NNIIT
📍 Hyderabad