Voice Analyst | US Voice Process

eClerx is looking for enthusiastic and customer-focused professionals to join our US Voice Process team in Chandigarh. If you have strong communication skills we would love to hear from you!

Position: Voice Analyst

Location: Chandigarh (Work from Office)

Shifts: Rotational shifts including evenings, weekends, and holidays

Key Responsibilities

Handle incoming calls from customers in a professional and courteous manner.

Understand customer needs by actively listening and asking relevant questions.

Provide accurate information regarding products and services.

Address customer concerns with empathy and effective problem-solving.

Maintain detailed records of customer interactions and inquiries.

Stay updated on company products, services, and industry best practices.

Requirements : Excellent verbal and written communication skills in English.

Strong multitasking, time management, and problem-solving abilities.

Comfortable working from office in Chandigarh.

Basic computer knowledge and familiarity with CRM systems is preferred.

Education





Bachelor’s degree in any discipline (preferred).

Compensation & Benefits

In-Hand Salary: ₹23,100 (including night shift allowance)

Additional Benefits: ✔ Double pay on National Holidays + compensatory off

✔ Subsidized company cab/bus facility

✔ Medical insurance ₹2 Lakh + accidental cover ₹5 Lakh (ESIC included)

✔ Referral bonus up to ₹7,500

✔ Monthly & quarterly performance rewards

✔ Mobile recharge reimbursement up to ₹1,000/month

✔ 24 paid leaves + 11 holidays + 2 weekly offs

Pay: ₹20,000.00 - ₹23,100.00 per month

Advantages :

- Health insurance
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Education :

- Bachelor's (required)

Language :

- English (required)

Location :

- Chandigarh, Chandigarh (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 Customer Operations Executive (Chandigarh)
🏢 eClerx
📍 Chandigarh