Job Title: Customer Support Executive (Post-Sales Team)

Company: Gritty-tech

Location: Madhapur, Hyderabad, Telangana

Gritty-tech is looking for a proactive Customer Support Executive to join our Post-Sales team. The role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction after purchase.

Key Responsibilities

Build strong relationships with customers to ensure satisfaction and retention.

Resolve customer complaints by coordinating with internal teams.

Identify upselling and cross-selling opportunities.

Work closely with sales, product, and technical teams for smooth support operations.

Maintain accurate records of customer interactions.

Prepare daily and weekly reports.

Meet KPIs such as response time, resolution time, and customer satisfaction.

Requirements : Bachelor’s degree in any discipline (preferred).

1-2 years of customer support experience preferred; freshers can apply.

Excellent English communication skills (additional languages are a plus).

Knowledge of CRM tools,



LMS, and WhatsApp Open API is an advantage.

Robust problem-solving and interpersonal skills.

Ability to multitask in a fast-paced work environment.

Willingness to work in flexible shifts.

Salary & Benefits

During Probation (6 months): ₹18,000/month (₹2,16,000 per year)

After Probation: ₹22,000/month (₹2,64,000 per year)

Incentives: ₹10,000 - ₹15,000 per month (performance-based)

Work Schedule

Shifts: 8-5 /10-7 / 2-10

Weekly Off: 1 fixed weekly off + 1 additional leave (1st/2nd Saturday or assigned day)

Why Join Us

Opportunity to grow in a customer-focused organization.

Exposure to modern customer support tools and strategies.

Supportive team environment with learning opportunities.

Performance rewards and recognition.

Job Types : Full-time, Fresher, Internship

Pay: ₹10,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Support Executive (Cse) (Hyderabad)
🏢 Gritttytech academy
📍 Hyderabad