ob Title: Customer Support Executive (Bilingual - English & Malayalam)Role Overview
We are seeking a highly motivated and linguistically proficient Customer Support Executive to join our dynamic team in Pune . In this role, you will be the primary point of contact for our customers, providing top-tier assistance in both English and Malayalam . This is a full-time, day-shift position designed for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.
Key Responsibilities
- Language Support : Provide seamless support to Malayalam-speaking customers while maintaining high professional standards in English.
- Issue Resolution : Identify customer needs, research issues, and provide accurate, timely solutions to ensure high satisfaction.
- Documentation : Maintain detailed and accurate records of all customer interactions in the CRM system.
- Product Knowledge : Stay updated on company products, services, and policies to provide correct information to users.
- Feedback : Escalate complex issues to the appropriate departments and provide feedback to improve the overall customer experience.
- Language Proficiency :
- English : Fluent (Verbal and Written).
- Malayalam :
Native or Vernacular Fluency (Must be able to converse comfortably with native speakers).
- Education : Graduate in any stream (12th Pass with relevant experience may be considered).
- Experience : 0-2 years of experience in Customer Support or BPO (Freshers with excellent communication skills are welcome).
- Skills :
- Strong active listening and problem-solving abilities.
- Basic computer proficiency (MS Office and CRM tools).
- Ability to remain calm and empathetic under pressure.
Job Details & Perks
- Salary : ₹3,60,000 Per Annum (CTC).
- Job Type : Full-time, Permanent.
- Shift : Day Shift only (No rotational night shifts).