About Us : Founded in 2019, Rx Connect Specialty Pharmacy is a proudly Canadian healthcare company with locations in Mississauga, Ontario, Calgary, Alberta, Dartmouth, Nova Scotia and India. Our team is comprised of experienced healthcare professionals specializing in specialty medications.

We focus on supporting patients who require biologics and other specialty therapies for chronic conditions such as rheumatoid arthritis, psoriatic arthritis, urticaria, ulcerative colitis, and more.

At Rx Connect Specialty Pharmacy, we are committed to patient-centric care. We help patients overcome the challenges of specialty pharmacy by providing timely, cost-effective access to therapy. Through innovative strategies and personalized support, we aim to improve adherence, therapeutic success, and overall well-being.

Position Overview : Job Duties : Communication & Call Handling

- Answer incoming calls from Canada and route them to the correct team or department.
- Collect relevant details from callers and document information accurately.
- Maintain clear, skilled communication in English (spoken and written).

Office Administration

- Complete Patient Information Reports (PIR) using Kroll and send them to the appropriate patient support program.




- Support administrative tasks required for daily operations and documentation.
- Maintain organized and accurate records.

Experience and Qualifications :

- Excellent English communication skills (verbal and written) — mandatory.
- 1-3 years of experience in customer service, call handling, office administration, or similar roles.
- Ability to work the afternoon shift aligned with Canadian hours.
- High accuracy, professionalism, and reliability.
- Experience working in the healthcare industry, including speaking with patients and addressing questions related to medications and patient care.
- Experience supporting international clients (North America preferred).
- Familiarity with Kroll or patient support programs (asset).

Vacancy Type : New

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits :

- Paid time off

Application Question(s):

- Do you have experience supporting or working with North American operations?
- Please share a brief voice note introducing yourself and highlighting your experience. You can send it via WhatsApp at +1-(phone hidden).

Work Location: In person

📌 Customer Support & Office Administration Associate (Sahibzada Ajit Singh Nagar)
🏢 Rx Connect Specialty Pharmacy
📍 Sahibzada Ajit Singh Nagar