We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally.

Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.

Key Role & Responsibilities

- Handle 40-50 inbound customer calls per day related to E-Commerce retail services.

- Assist customers with queries such as:

- Order cancellation

- Refund requests

- Lost or missing orders

- Return requests

- Payment issues or money-back requests

- Provide clear, professional, and empathetic customer support.





- Follow standard operating procedures while resolving customer issues.

- Maintain high-quality service and adhere to defined KPIs.

- Accurately document customer interactions in the system.

Eligibility Criteria

- Minimum 1 year of experience in BPO customer service, specifically in one of the following:

- Retail customer service process

- Airline customer service process

- Insurance customer service process

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹32,000.00 per month

Advantages :

- Health insurance
- Provident Fund

Work Location: In person

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🏢 AllSec Technologies
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