Responsibilities : Compliance Failures and Fraud identification

- Prioritize and process daily work to meet customer service goals.
- Implement problem solving techniques to ensure efficient processing on all contracts.
- Follow internal procedures to properly document work on contracts.
- Inform Client Service Associate/Consultant of customer concerns or potential problems.
- Maintain a comprehensive knowledge of our record keeping system.
- Develop a working knowledge of plans, contract, and Pension documents and the concepts of Total Retirement Suite.
- Perform other job-related duties and special projects as required.
- Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations.
- Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements.




- Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG
- Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process
- Compliance to PGS policies and Flexibility as per business need

Skill Set :

- Minimum of 2-6 years’ experience retirement services, Insurance and Financial Institution experience preferred
- Excellent written and verbal communication skills, Analytical skills, Willingness to work in any shift.
- Multitasking and effective decision making. Robust Customer service skills

Qualifications: MBA or Any Graduate (Preferable from Non IT background)

Additional Information:

📌 Senior Fraud Analyst (Pune)
🏢 Principal Global Services
📍 Pune