Job Role -Call Center Agent Location -Onsite (Augusta, GA) Pay Rate -$17/hr + benefits Shift Timing -Monday to Friday, between 8:00 AM to 8:00 PM EST We at Coforge are urgently seeking a Retention Specialist for a long-term onsite assignment in Augusta, GA. Job description
- Promote and retain products and services.
- Experience in customer retention or sales.
- Prior experience in a call center workplace is required.
- Deliver excellent customer service over the phone.
- Negotiate and process save/service order requests from customers.
- Interact with customers patiently, tactfully, and efficiently.
- Clearly explain applicable fees and adjustments to customers.
- Offer product and service options tailored to customer needs.
- Demonstrate active listening skills.
- Follow structured call flows to enhance the customer experience.
📌 Associate Team Member (Goa)
🏢 Coforge
📍 Goa
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