Job Summary : Key Responsibilities:1. Travel Booking Verification

- Cross-check all confirmed bookings (flights, hotels, transfers, tours, activities) for accuracy.
- Verify customer details, travel dates, and itinerary alignment with the confirmed bookings.
- Ensure all bookings comply with company standards and customer preferences.

2. Pre-Tour Documentation

- Review and verify all essential travel documents before the tour starts, including:

- Flight tickets and boarding passes

- Visa and immigration documents

- Travel insurance

- Hotel confirmations

- Tour vouchers and activity tickets

- Ensure that customers have all necessary documents in hand and provide guidance if required.

3. On-Tour Customer Support

- Act as the primary point of contact for customers during the tour.
- Provide timely updates and daily tour schedules to guests.
- Handle escalations and resolve any operational issues efficiently, such as delays, cancellations, or customer concerns.
- Coordinate with local vendors, guides, and partners to ensure smooth execution of travel services.

4. Communication & Coordination

- Maintain constant communication with customers to provide updates and reminders regarding arrivals, departures, and activities.
- Coordinate with internal teams (sales, operations, guides) to ensure service excellence.




- Keep detailed records of travel arrangements and customer interactions.

5. Continuous Monitoring

- Monitor itineraries daily for any changes in flight timings, hotel check-ins, or activity schedules.
- Proactively inform customers of any updates or changes.
- Anticipate potential travel disruptions and prepare contingency plans.

Qualifications & Skills

- Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or related field.
- Proven experience in travel operations, tour coordination, or customer service in travel & tourism.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and work under pressure.
- Proficiency in travel management software, GDS systems, and MS Office.
- Problem-solving attitude and ability to manage customer escalations diplomatically.

Key Competencies

- Customer-focused mindset
- Multitasking and time management
- Analytical thinking for verifying bookings and itineraries
- Adaptability for on-tour situations
- Team coordination and vendor management

Job Types : Full time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

Expected Start Date: 01/02/2026

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