We are looking for a Tele Caller who will interact with customers to collect product reviews, understand customer feedback, confirm orders (especially Cash on Delivery), and identify reasons for order returns. The role requires good communication skills, patience, and a customer-focused approach.

Key Responsibilities1. Customer Reviews & Feedback

- Call customers after order delivery to collect product reviews and ratings
- Understand customer experience regarding product quality, packaging, delivery, and service
- Record positive and negative feedback accurately in the system
- Encourage satisfied customers to leave reviews on the platform (if applicable)

1. Product Review Understanding

- Analyze common customer feedback and recurring issues
- Clearly communicate customer suggestions, complaints, and expectations to the internal team
- Identify product-related problems such as quality, sizing, mismatch, or defects

- COD Order Return Analysis

- Contact customers who returned or canceled Cash on Delivery (COD) orders
- Understand and document reasons for returns such as:

- Product not as expected
- Price issues
- Delivery delays
- Changed mind / not required
- Address or availability issues
- Share insights with the operations and sales teams to reduce future returns

1. Order Confirmation Calls

- Call customers to confirm COD orders before dispatch
- Verify customer details such as name,



address, and contact number
- Ensure customer availability and willingness to accept the order
- Reduce fake or unconfirmed orders through proper verification

- Reporting & Documentation

- Maintain accurate call records and customer responses
- Update CRM or internal systems with call outcomes
- Prepare daily or weekly reports on feedback, returns, and confirmations

Required Skills & Qualifications

- Good verbal communication skills (local language + basic English preferred)
- Polite, patient, and customer-friendly attitude
- Ability to understand customer concerns and explain clearly
- Basic computer knowledge and data entry skills
- Prior tele-calling or customer service experience is a plus
- Experience in e-commerce, customer support, or sales calling
- Comfortable making outbound calls
- Ability to handle objections and complaints calmly

Work Timings & Workplace

- Day shift
- Office / Remote (as applicable)

Performance Metrics

- Number of successful order confirmations
- Quality and accuracy of customer feedback collected
- Reduction in COD returns
- Customer satisfaction level

Job Types : Full-time, Contractual / Temporary Contract length: 6 months

Pay: ₹9,909.72 - ₹20,000.00 per month

Benefits :

- Cell phone reimbursement

Work Location: In person

📌 Tele Calling Executive (Gurugram)
🏢 KANN Media Planner Private
📍 Gurugram