Département

Support

Type d'emploi

Permanent

Emplacement

Inde, Bangalore

Type de lieu de travail

Hybride

Responsibilities :

- Research, diagnose, and resolve issues using support tools and documented procedures.- Escalate complex issues to senior team members or 2nd Line Support.-
- Describe technical and functional procedures to customers and internal teams.- Review systems and processes and recommend improvements.- Contribute ideas for problem resolution for leaders to review.- Maintain accurate case records in ticketing systems.- Identify recurring issues and propose adjustments to workflows or knowledge bases.- Provide informal mentoring and daily support to less experienced colleagues.- Work independently under general supervision and meet defined operational targets.

Skills, Knowledge & Expertise :

- Experience in customer support or a similar role.- Good understanding of 1st Line Support tools, practices,



and workflows.- Ability to diagnose issues using structured methods and prior knowledge.- Strong communication and customer service skills.- Ability to work independently with transparent objectives.- Ability to document issues and solutions accurately.- Familiarity with help desk and incident management systems.- Ability to support and guide less experienced team members informally.- Ability to communicate (written/spoken langauge) in French or Spanish (B2 level).

À propos de Forterro : Fondée en 2012, la société Forterro s'est développée pour devenir un leader dans le domaine des solutions logicielles pour le marché industriel

- avec des implantations dans les principales économies manufacturières en Europe, ainsi que des centres régionaux de services clients et des centres de R&D; dans le monde entier. Depuis plus de 40 bureaux, nos plus de 2500 employés fournissent des logiciels à plus de 13 000 entreprises industrielles et en assurent le support. Nos produits sont profondément ancrés dans les exigences de leur zone géographique locale. Chacun d'entre eux est conçu pour renforcer et augmenter la capacité de nos clients à opérer efficacement et à être compétitifs.

📌 1st Line Customer Support Engineer (Bengaluru)
🏢 Forterro
📍 Bengaluru