Senior Analyst - English, Arabic, Microsoft Windows

- Gautam Buddha Nagar, Uttar Pradesh

Job Summary : Virtual Tech Bar (VTB)

Key Responsibilities : Provide Level-2 contact and problem resolution for customer issues. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Should have basic knowledge of Mac operating system, to support Apple pc users. - Install, upgrade, support and troubleshoot for printers, computer hardware. - Performs general preventative maintenance tasks on computers, laptops, printers. - Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. - Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. - Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. - This position requires the ability to work in a project-based environment requiring flexibility and teamwork.



Performs other duties as assigned.

Skill Requirements : Relevant study in Computer Science or related field. - Minimum of 18 months years of IT experience. - Windows 10/11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. - Proven analytical, troubleshooting and problem-solving skills. - Proven ability to multi-task, effectively determine priorities and meet SLA’s. - Excellent communication relationship-building and internal customer service skills. - Adaptable and flexible in a fast-changing industry and work setting. - Willing to work off-hours and weekends when required for projects or emergency support.

📌 Senior Analyst - English, Arabic, Microsoft Windows (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar