Purpose

Clinisys' AI Philosophy : Essential Functions

User Access & Security

- Manage user roles, permissions, and provisioning while ensuring data security and performing regular system monitoring and backups.
- Create and maintain documentation such as SOPs, user guides, and knowledge base articles.

Business & Technical Alignment

- Translate business requirements into technical specifications.
- Collaborate with developers and stakeholders to ensure solutions align with organizational goals.
- Create custom solutions, dashboards, and reports based on business needs.

System Configuration & Maintenance

- Assist with routine system monitoring, backups, and performance checks.

AI and Automation Responsibilities

- This role will work within established governance frameworks to ensure AI usage enhances operational efficiency, data quality, decision-making, and user experience.
- Support the configuration and administration of AI-enabled features within NetSuite and adjacent platforms where approved.
- Collaborate with Enterprise Applications leadership to identify low-risk, high-value use cases for AI and automation aligned to business outcomes.
- Ensure AI capabilities comply with Clinisys AI governance policies, data protection requirements, access controls, and audit expectations.
- Assist in implementing guardrails for AI usage, including role-based access, logging, monitoring, and exception handling.

Support & Training

- Provide end-user support and training across core ERP modules, including Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R), Fixed Asset Management (FAM), Lead-to-Quote (L2Q), and Quote-to-Order (Q2O).
- Respond to support cases and guide users on system processes.




- Monitor support trends and proactively address recurring issues through targeted training and knowledge base updates.
- Collaborate with NetSuite developers by recommending system enhancements and workflow improvements based on user needs and process inefficiencies.

Collaboration & Issue Resolution

- Collaborate with internal teams and third-party vendors to resolve technical issues and optimize business processes.
- Scope, implement, and support system enhancements in partnership with the NetSuite developer.

Skills & Competencies

- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and work independently or as part of a team.
- Exceptional customer service orientation.
- Robust documentation and process adherence capabilities.

Required Experience & Education

- Bachelor’s degree in Information Systems, or a related field or equivalent work experience.
- Minimum of 3 years of hands-on support experience of NetSuite including supporting finance teams to optimize financial processes.
- Strong understanding of financial processes and reporting.
- Familiar with journal entries, reconciliations, and financial statements.
- Demonstrated experience supporting and optimizing ERP workflows across key business cycles such as O2C, P2P, R2R, FAM, L2Q, and Q2O.

Preferred Experience

- Experience with ServiceNow, Oracle CPQ, and Microsoft Power Platform.
- Familiarity with SQL and data integration tools such as Celigo or Boomi.

Certifications :

- ITIL Foundation certification (required)
- NetSuite Administrator Certification (required)
- Advanced ITIL certifications (preferred)
- NetSuite ERP Consultant Certification (preferred)

Supervisory Responsibilities

- None

📌 Systems Administrator - Netsuite (Bengaluru)
🏢 Clinisys
📍 Bengaluru