JLL supports the Whole You, personally and professionally.

Commercial Building Operations and Common Facility Soft Services Management

The role and responsibilities include :Service Management**: Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directed

Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team

Responsible for providing a key interface between Estates department customers and the contracted service providers on a day-to-day basis

Responsible for development of a service charter and service level agreement to monitor key elements of the OM service

Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms

Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day-to-day basis

Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels

Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement

Responsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal status

Daily Report to the Estate Manager for building management and software development plan

Audit and compliances : Lead auditee during audit

Always upkeep and presentation of data through use of software, PPT and demonstration.

Site readiness as per LEED, MIS, BSE, 5S, GRSBE (Waste Management) & IGBC - Health & Wellbeing

Key Skills :



Solid knowledge of HK chemicals, dilutions, PPE’s and methodology.

Corporate Relocation & Space Planning

Housekeeping Audits & SOP Implementation - Daily, Weekly, Half Monthly, Monthly, Quarterly & Annual of the calendar year.

Insure Vibration test of HK machines and audiometry test for high noise area

Staff periodic medical and uniform upkeep and maintenance

Vendor Management & Cost Optimization - Billing and budgeting as per CAM and Opex

Staff Hiring, Training & Performance Review - Through onboarded vendor

Office Administration & Front Desk Oversight - Coordination in terms of client positive feedback

ID Access & Security Compliance - Bio-Matric and manpower attendance

Event Planning & Internal Engagement - VIP events and celebrations executions

Hospitality Operations at lobbies and front desk coordination

Draft mail and client communications and vendor management

Landscaping vendor activity management

Pest control vendor activity management

Waste management vendor activity monitoring and control

Timely bills approval, follow up, attendance verification, attendance approval and further process for payment.

Deliver hands-on training to housekeeping staff on Induction, SOPs, Do’s & Don’ts grooming, hygiene, safety, use of correct tools and client communication.

Conduct regular assessments and feedback sessions to ensure service consistency.

Assist in onboarding, quality checks,



and troubleshooting escalated service issues across client sites.

Support the training department in designing modules aligned with industry best practices.

Provide refresher training and skill enhancement programs for existing staff.

Oversaw nationwide soft services across branches and warehouses.

Negotiated with vendors to reduce supply and AMC costs.

Organized employee events to boost engagement and internal branding.

Developed branch SOPs and ensured AMC/audit compliance.

Collaborated with HR for real-time seating allocation and space planning.

Managed access control systems and supported staff operations across sites.

Supervised corporate soft services and maintained hygiene excellence.

Conducted audits, staff training, and preventive maintenance coordination.

Managed vendor deliverables, service level agreements, and compliance.

Support property reopening with deep cleaning, inventory, and guest servicing.

Ensured 7-star cleanliness all round the property.

Be self-motivated & optimistic

Demonstrate strong leadership & interpersonal skills

Time Management & Coordination - Time Motion Study to be implemented at site

Assist in deep cleaning activity as and when required at site. Coordinate with appropriate team mates within external teams to facilitate services.

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries an

📌 Professional, Property Mgmt Operations (Mumbai)
🏢 JLL
📍 Mumbai