Our Purpose

- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Associate Specialist, Implementation

- Are you motivated to be a part of driving a world beyond cash?
- Do you like working with customers toward a common goal?
- Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
- Are you able to cope with a fast changing and ambiguous environment?

Overview

- The CIS (Customer Implementation Services) Team implements and tests Mastercard products and services with financial institutions enabling production electronic payments Globally.
- CIS ensures financial institutions are systemically synchronized with Mastercard financial messaging.
- Provides support to our customers to test new Mastercard Release Code or Customers’ system change.
- The role ensures accurate and precise vetting of customer network interface and systems to process financial payments.
- Accommodates testing whenever financial institutions make changes on their systems.
- In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer in the Eastern Europe, Middle East and Africa Region.




- Deliver standard through complex and large scales implementation activities ensuring quality and reliability of the implementations.

Role

- Manages end-to-end project execution with external customers for all type of implementation projects.
- Assesses and documents fully independently customer needs & according to implementation activities, drives customer implementation projects following the global project methodology. Guides & consults customers through the established implementation process, rules, specifications and required documentation until full closure of the project.
- Is managing a high number of multiple projects in parallel.
- Utilizes available tools and resources to conduct in-depth testing of data elements, network configurations and interfaces to ensure accurate and precise vetting of customer network interface and systems to process financial payments, and consumer tailored service interactions.
- Manages customer escalations in a complete autonomous manner.
- Drives for flawless execution of CIS implementation projects with high satisfied customers aligned with the department mission.
- Handling/ being experienced with the most demanding, strategic markets and customers with non-standard and difficult project scope.
- Identifying training needs of customers, provides AOW trainings to customers.
- Lead end-to-end, with a strong sense of ownership, key initiative(s) and SME role(s) of complex product(s) and/or core role(s). Delivers the SME role(s)



flawlessly as per the documented guidelines and best practices.
- Handling the implementation of new large and complex pilots’ products and/or service. Assessing all aspects of the readiness of a brand-current products/flavor from a CIS perspective. Guarantee that CIS is well equipped to deliver scalable new product(s) with the expected materials and accesses with the support of PD & GPI.
- Upskill the technical expertise of CIS team on the given area of expertise. Organize adequate training(s) of CIS resources.
- Coaching all type of experienced colleagues for the given area of expertise. Spreading the knowledge across the team members.
- Act as a customer delivery consultant for the given domain of expertise/knowledge and SME role. Deliver pre-implementation support for the domain of expertise/know.
- Lead & drive end to end new initiatives and opportunities that bring a positive, innovative, consequent impacts to customer delivery. Contribute to driving regional impacts.
- Drives testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency.

All About You

- Bachelor’s/Master’s degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience.
- Strong project management /testing skills set with a best-in class priority setting.
- Advanced understanding of payment systems, Mastercard products & services
- Perfect understanding of how our business operates, of our implementation processes and of assigned products and their strategy.
- Technical savvy, not afraid to dig in the technical details. Comfortable with current and emerging technologies. Capable to troubleshoot technical issues efficiently and translate te

📌 Associate Specialist, Implementation (Pune)
🏢 Mastercard
📍 Pune