Application & Technical Support

- Serve as the primary technical resource for customer inquiries related to Agilent CSD products including HPLC, LC/MS, GC, GC/MS columns, sample preparation products, standards, reagents, and laboratory consumables.
- Support issue resolution by working closely with customers, field service engineers, and technical support teams.

Method Development & Optimization

- Support customers in developing, transferring, and optimizing analytical methods using Agilent chromatography columns and consumables.
- Provide recommendations on sample preparation, chromatographic separation, method robustness, and productivity improvements.
- Demonstrate best practices for improving analytical performance and laboratory efficiency.

Customer Training & Education

- Promote best practices for method development, troubleshooting, and instrument-consumable integration.

Customer Engagement & Success

- Build strong relationships with customers across pharmaceutical, biopharmaceutical, environmental, food, chemical, forensic, academic, and contract testing laboratories.
- Ensure a high level of customer satisfaction through proactive follow-up and continuous technical support.
- Identify opportunities to improve customer workflows and laboratory productivity using Agilent solutions.

Cross-Functional Collaboration

- Collaborate with Sales, Marketing, Service, Product Management, and Global Application teams to address customer needs.
- Support new product introductions and technical marketing activities.

Market & Competitive Intelligence

- Stay current with industry trends, regulatory developments, emerging analytical techniques, and competitive technologies.




- Support business growth initiatives through identification of customer challenges and opportunities.

Experience

- Hands-on experience with HPLC, UHPLC, LC/MS, GC, and/or GC/MS techniques.
- Experience in method development, troubleshooting, and analytical workflow optimization.
- Knowledge of chromatography consumables, sample preparation products, and related laboratory workflows is highly desirable.

Technical Skills

- Strong understanding of chromatographic theory and analytical chemistry principles.
- Ability to troubleshoot analytical methods and chromatography-related issues.
- Familiarity with pharmaceutical, environmental, food, chemical, or applied markets.
- Proficiency in scientific data interpretation and problem-solving.

Soft Skills

- Excellent verbal and written communication skills.
- Strong presentation and customer engagement capabilities.
- Ability to work effectively in cross-functional and multicultural environments.
- Customer-focused approach with a passion for helping customers succeed.
- Solid organizational and project management skills.

Qualifications :

- Experience supporting chromatography columns and sample-preparation products.- Demonstrated ability to deliver customer training and technical seminars.

Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required :No

Shift :Day

Duration :No End Date

Job Function :Sales

📌 Pre-sales Application Engineer - Csd (Delhi)
🏢 Agilent Technologies
📍 Delhi