Position - IT Executive Location - Gurgaon sector 61 - Address user tickets regarding hardware, software, Applications and networking - Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment - Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network - Knowledge of network and anti-virus programs - Ability to perform on-site & remote troubleshooting and provide clear instructions - Interact with End User, understand Query, resolve, escalate, if required. - Guide users with straightforward, step-by-step instructions - Conduct remote troubleshooting - Test alternative pathways until the resolution of an issue - Record technical issues and solution - Direct unresolved issues to the next level of support personnel - Follow up with users on Tickets and get them resolved within TAT.



- Report users’ feedback - Help create technical documentation and manuals - Supervising the administration of systems to ensure availability of services to authorized users. - Basic Knowledge of Software Languages and Database. - Proven work experience as an Application support Engineer or similar role. - Excellent problem-solving and multitasking skills - Customer-oriented attitude - Flexible to support 'round-the-clock' operations - Flexibility to some travelling - Ability to communicate in an understandable, polite, and friendly manner, both written and verbal desire to grow and learn new technologies - Team spirit Pay: ₹20,000.00 - ₹25,000.00 per month Application Question(s): - Are you an Immediate Joiner? - Are you staying in Gurgaon? Work Location: In person

📌 IT Support Executive (Gurugram)
🏢 Stemz Healthcare
📍 Gurugram