Pune, India

Key Responsibilities :

- L1 Support Engineer
- Perform installation, implementation, customization, operation, recovery and performance tuning for infrastructure services.
- Implement changes, perform security related tasks, identify and recommend improvements to existing processes and procedures.
- Deliver new IT services and exploit current infrastructure technologies.
- Drive the infrastructure roadmaps and plan on adopting cloud infrastructure in a long run.
- Conduct research and make recommendations on suitable network & services.
- Keep cloud infrastructure and up and running and Keep software up to date.
- Implement the security policies, antivirus, windows updates.
- Manage Network, windows servers, Network switches.
- Manage support and resolved issues related to network, system, laptop etc for around 50-100 employee.
- Ability to manage Hyper-V, Active directory, MS SQL server.
- Manage Backup policies for servers, VM.
- Implement the disaster recovery policies (NLB, Windows cluster failover).
- Excellent English communication skills (both verbal and written) with a Customer-centric approach.
- Valuable understanding of MS Office, Operating systems, Desktop and networking.
- Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.
- Techno savvy & adaptability to learn new tools & Technology.
- Good to have 5-8 years of experience in IT Service Desk - Helpdesk.
- Good to have understanding of Desktop Support / Technical Support / Remote Support Services.
- Knowledge of IT support projects, change management, and Event and request management is plus.




- Have completed any sort of training/courses in the IT Infrastructure domain.

Skills & Competencies :

- Perform fault isolation to resolve site-level service impairments; lead technical diagnostics and troubleshooting across multi-functional engineering teams and vendor support agencies.
- Identify and resolve moderate to complex technical problems.
- Plan internal practices, including client provisioning standards, technical documentation, capacity planning, change management, compliance, service assurance, and business continuity.
- Communicate status of IT milestones, road maps, and outage events to site leadership.
- Help with Information Security forensic responses, including internal security breaches, loss prevention and audit compliance.

Windows Admin/Engineer :

- Administer, configure, maintain, and support Windows systems.
- Validate and remediate server restarts resulting from the automated host (VM) failover and patching events.
- Execute VM migrations in accordance with design standards when required.
- Troubleshoot issues, capture and analyze system-level logs/dumps, collaborate with vendors as needed according to incident/problem management processes.
- Provide comprehensive administration and operational support for Avocent DS View.
- Handle common services including security vulnerability remediation, performance issues, backup, recovery, licensing, upgrades, and standard operating procedures.
- Investigate and troubleshoot latency issues, implementing appropriate solutions.
- Develop and implement automation solutions for common operational support processes to enhance efficiency.

📌 IT Infrastructure (Pune)
🏢 Zelite Solutions
📍 Pune