1. Hotel Operations Management
- Oversee complete day-to-day hotel operations.
- Ensure smooth functioning of:

- Front Office
- Reservations
- Housekeeping
- Guest Relations
- Maintenance coordination
- Security and facility management
- Ensure operational SOPs are implemented across departments.
- Maintain high standards of cleanliness, service quality, and hospitality.

1. Rooms Division Management
- Monitor room inventory and occupancy levels.
- Ensure efficient room allocation and room readiness.
- Supervise reservations and booking management across:

- OTAs
- Direct bookings
- Corporate clients
- Travel agents
- Ensure proper rate management and inventory control.
- Minimize booking errors, guest complaints, and operational issues.

1. Sales & Revenue Monitoring
- Supervise and monitor the hotel sales department.
- Review sales strategies to improve occupancy and revenue.
- Ensure sales targets are achieved for:

- Room sales

- Corporate tie-ups

- Group bookings

- Banquet/event business

- Coordinate with sales teams for:

- Corporate account acquisition

- Travel agent relationships

- Online promotions

- Seasonal offers and packages

- Monitor competitor pricing and market trends.

- Drive ADR (Average Daily Rate) and RevPAR growth.

1. Revenue Optimization
- Develop pricing and yield management strategies.
- Monitor:

- Occupancy %
- ADR
- RevPAR
- Revenue trends
- Optimize room inventory across all channels.
- Ensure maximum profitability while maintaining occupancy targets.

1. Guest Experience & Reputation Management
- Ensure exceptional guest experience standards.
- Handle VIP guests and major complaint escalations.
- Monitor guest reviews across:

- Google
- MakeMyTrip
- Agoda
- TripAdvisor




- Implement service improvement initiatives.
- Maintain strong guest satisfaction and repeat business.

1. Team Leadership & Staff Management

- Lead and supervise department heads and staff.
- Conduct recruitment, training, and performance evaluations.
- Prepare manpower planning and shift scheduling.
- Ensure discipline, grooming, and qualified conduct.
- Foster a positive and performance-driven work culture.

- Financial & Budget Management

- Prepare and monitor operational budgets.
- Control departmental expenses and operational costs.
- Monitor profitability and cost efficiency.
- Review daily revenue reports and financial performance.
- Coordinate with accounts for vendor payments and audits.

- Marketing & Business Development

- Coordinate with marketing teams for promotional campaigns.
- Support digital marketing and social media initiatives.
- Build relationships with:

- Corporate clients
- Event planners
- Travel agents
- Online travel platforms
- Identify new business opportunities and partnerships.

1. Compliance & Administration
- Ensure compliance with:

- Hotel policies
- Safety regulations
- Local government requirements
- Licensing norms
- Maintain operational records and MIS reports.
- Ensure smooth audit and inspection processes.

Required Skills :

- Strong hotel operations knowledge
- Sales and revenue management expertise
- Leadership and team management
- Excellent communication and interpersonal skills
- Guest handling and conflict resolution
- Financial and budgeting knowledge
- OTA and PMS management
- Strategic planning and decision-making
- Problem-solving and multitasking abilities

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Flexible schedule
- Food provided

Work Location: In person

📌 Rooms Operations Manager (CBD Belapur)
🏢 Hotel Dakshin Grandeur
📍 CBD Belapur