The Company : Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA. : The Position : Executive

- Logistics Customer Service

Job Summary : JOB SUMMARY/PURPOSE About the role As a Customer Service and Logistics Executive, you have a wide range of tasks and functions to which assist not only our customers but also the wider organisation: Location is in Vizag, the CSE-Logistics will report to the Manager (based in Vizag Plant). - JOB SCOPE/DIMENSIONS Markets: Refractory,Abrasives,Construction Country: India (position) Domestic (scope) - KEY TASKS AND RESPONSIBILITIES

Order fulfilment processing (domestics outbound order, export outbound order, direct plant import order)

- Receive customer purchase order, verify and input in ERP / CRM system.
- Coordinate with related internal department, warehouse and transport suppliers to arrange suitable delivery

solutions to the customer in accordance with the committed delivery date.

- Prepare, verify the shipping documents and share with the customer as per required timeline.
- Process all the required operational and system related transactions in accordance with standard operating

guidelines.

- Monitor order credit block as well as order blockage and process milestones during order fulfilment cycle and

to ensure all relevant parties are made aware of potential problems / delay if any.

Customer service

- Assist all customers’ enquiries and feedbacks related to orders.
- Establish and maintain good working relationships with customers.
- Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time

delivery.

- Provide assistance for urgent orders out of working hours / during holidays when it is required.
- Record customer complaints in CRM, work with relevant parties to investigate the root cause,



identify

corrective and preventive action to provide a suitable response to the customer.

Stock planning and inbound management

- Work with customers and sales to understand demand forecasts supporting the stock planning process.
- Monitor demand against available stock level in the warehouses on a regular basis to identify replenishment

timing and quantity, and advise involved parties of potential supply issues.

- Create replenishment purchase orders in ERP and liaise with internal and external suppliers to arrange

shipment as requested delivery date.

- Initiate stock transfer among warehouses when it is required.
- Verify inbound receipt report provided by the external warehouses.
- Report and escalation missing / damage stock issue to relevant parties.
- Post goods receipt in the system

Freight forwarding operation for import and export shipments

- Follow up all inbound replenishment purchase orders / outbound export order until goods are delivered to the

assigned warehouses / plants / agreed INCOTERM locations.

- Work with nominated freight forwarders / customs brokers for the freight booking, import / export clearance

documentation such as Certificate of origin, import / export permit

Reporting and administration

- Prepare regular reports to monitor and measure work performance such as: KPI performance report,

replenishment purchase order tracking report, inventory report,



safety stock and reorder calculation, backlog

orders / orders with past delivery date.

- Verify and upload all logistics / tolling suppliers’ invoices in ERP for payment processing and ensure all the

transactions performed by external

- Other general administrative and adhoc reports that may be required from time to time.

Master data management

Ensure data accuracy in ERP:

- Pricing data: create pricing condition and contract template in SAP in accordance with valid commercial offer

provided by commercial team, ensure order is processed correctly with the correct pricing and incoterm.

- Material and customer master data: follow the standard operation requirements for material and customer

creation, extension; ensure data accuracy and no duplication.

JOB SPECIFICATIONS

Education and Experience requirements: Bachelor's degree in Business, Supply Chain, or Industrial Engineering

- 4 years’ experience in customer service operations and logistics
- Passionate in working with customer
- Ability to work with little supervision, track multiple priorities in accordance to agreed service level or

required timeline.

- Keen on working in a fast-paced environment; works well under pressure
- Knowledge of global trade compliance
- Computer-savvy with a working knowledge of logistics software (ERP)
- Outstanding organizational and coordination abilities
- Excellent communication and interpersonal skills.
- Cross functional collaboration skill.

Imerys Leadership Competencies

Cares for Self and Others

- You demonstrate self-awareness and nurture an inclusive and secure environment, empowering people to do

their best.

Collaborates for Success:

- You work together across boundaries to achieve shared

📌 Executive- Logistics Customer Service (Visakhapatnam)
🏢 Imerys
📍 Visakhapatnam