About Qore Team Qore Team provides outsourced growth and operational services to businesses, including managed remote IT support and technical service delivery. We are expanding our technical-management capability to support our internal service operation, a UK-based sister company and additional outsourcing clients.

Salary band (gross contractor fee)
$1000-$3000 per calendar month, depending on experience and suitability for the role.

We are seeking a highly experienced, technically credible IT leader who can build and run a disciplined remote technical operation while acting as a trusted outsourced Technical Services Manager for client organisations. This is a dual-remit, hands-on leadership role—not a help-desk-only, purely administrative or advisory post.

INTERNAL DELIVERY LEAD

Build service processes, direct remote engineers, improve performance and quality, control technical escalations, and scale a repeatable support function.

Own the customer-facing technical relationship, oversee client support performance and projects, advise stakeholders, and lead practical IT improvements.

1 Remote technical-team leadership and service operations

- Lead, allocate and quality-check the work of remote L1/L2/L3 engineers and external specialists across multiple customer environments.
- Coach and develop engineers through 1:1s, call/ticket reviews, skills assessments, technical mentoring, onboarding and measurable improvement plans.
- Own help-desk priorities, SLAs, escalations, ticket ageing, reopenings, customer updates, capacity planning and effective handovers.
- Set service standards, support boundaries, runbooks, knowledge articles and technical documentation that enable consistent delivery and continuity.
- bring structure to root-cause analysis, corrective action and major service recovery.

2 Outsourced IT management and customer liaison

- Act as the accountable IT/technical-service lead for assigned outsourcing clients, initially including a UK-based sister company.
- Build effective relationships with directors, operational leaders, education-sector stakeholders and nominated client contacts; Lead technical service reviews, operational reporting, risk and lifecycle assessments, improvement roadmaps, project meetings and supplier escalations.
- Own service-optimisation actions and oversee client delivery against agreed contracts, SLAs, budgets and authorised scopes without making unapproved commercial commitments.
- Support technical scoping, effort estimates, project proposals, standardisation and sensible technology recommendations for clients.

3 Advanced Microsoft 365, cloud and identity

- Provide expert oversight of Microsoft 365 administration, tenant health, migrations and incident resolution, including Exchange Online, Teams, SharePoint Online, OneDrive and collaboration controls.
- Lead Entra ID, identity and access governance, MFA, Conditional Access, licensing, Microsoft Intune / endpoint management, and Microsoft Defender / security configuration.
- Review security posture, mail flow, permissions, device policy, configuration drift and service lifecycle; Work confidently with associated Azure/cloud services, hybrid identity and integration dependencies where present.

4 Networking, wireless, server and remote-access architecture

- Design, diagnose and improve business networking: switching, routing, firewalls, VLANs, WAN, site-to-site and remote-access VPNs, TCP/IP, DNS and DHCP.
- Own wireless architecture and troubleshooting: access-point placement, coverage and capacity, roaming, channel planning, authentication, segmentation and security for business and school environments.




- Support Windows Server and hybrid estates including Active Directory, Group Policy, file services, virtualisation, backup dependencies and operational resilience.
- 5 RMM, help desk, patches and endpoint standards
- Manage remote monitoring and management (RMM), asset visibility, alerting, endpoint maintenance and proactive fault identification across client estates.
- Own the controlled deployment of Windows, server, application and security updates, including patch policy, testing, rollout rings, scheduling, failure remediation and rollback.
- Drive help-desk quality through clear tickets, next actions, accurate time recording, knowledge capture, escalation controls and meaningful performance dashboards.
- Evaluate safe automation and standard configurations to reduce repeat incidents, avoidable manual work and service risk.

6 Remote project and deployment leadership

- Plan and lead remote Microsoft 365, endpoint, server, network and wireless deployments, upgrades and migrations, coordinating engineers, stakeholders and third-party vendors.
- Control delivery risks, project hours, change approval, backups, rollback arrangements, documentation, handover and lessons learned.
- Use agreed project systems and ensure client commitments remain realistic, properly authorised and visible to the Managing Director.

7 Security, governance and continuous improvement

- Apply least privilege, secure remote access, MFA, endpoint security, data protection, supplier coordination and robust change management.
- Understand UK GDPR obligations and the additional safeguarding and filtering/monitoring expectations when supporting schools.
- Provide the Managing Director with concise, evidence-based reporting on customer risks, service performance, technical debt, projects, engineer development and decisions required.

Essential experience and capabilities

- Typically 8+ years in IT infrastructure, technical support and service delivery, including at least 3 years leading or managing technical engineers; equivalent demonstrable experience is welcomed.
- Proven remote team management and engineer coaching, including improvement of service quality, delivery discipline and individual performance.
- Advanced hands-on technical capability across Microsoft 365 and associated identity, security, collaboration and device-management services.
- Advanced networking and wireless architecture, Windows Server, Active Directory, Remote Desktop/RDS and secure remote access.
- Operational experience with RMM, help-desk/ticketing platforms, patch/update deployments and structured incident management.
- Ability to scope and lead technical projects and deployments remotely, manage competing customer priorities and apply change controls.
- Strong client communication, ownership of service outcomes, problem-solving judgement, English written/verbal skills and executive-level reporting.
- Comfortable working autonomously in a growing services business, building practical processes while remaining willing to handle complex technical escalations.
- Able to maintain the agreed full-time UK-business-hours service coverage from a reliable, professional and secure remote working environment.

Preferred experience

- Managed Service Provider (MSP),



IT outsourcing or multi-client technical-services leadership, especially in UK-facing delivery teams.
- Support for UK businesses, schools/education, charities or similarly regulated customer environments.
- Zoho Desk, Zoho Projects and Zoho Assist; Microsoft Intune, Defender, Azure and Entra.
- business Wi-Fi design, RADIUS, web filtering and monitoring.
- Backup/disaster recovery, cybersecurity/MDR, business connectivity or VoIP; ITIL, Microsoft, networking or project-management certifications.
- Technical pre-sales, project estimation, client roadmap/QBR delivery, service profitability or contract-scope management.

assess engineer capability, help-desk/RMM/patching maturity and major risks; BY 60 DAYS Agree a service-improvement roadmap and baseline KPIs; launch structured engineer coaching and client service reviews.

BY 90 DAYS Lead measurable improvements in one or more client environments, demonstrate controlled project delivery, show reduced recurring issues and maintain a reliable operating/reporting cadence.

Performance will be assessed against service responsiveness and backlog health, incident/reopen trends, patch compliance, project outcomes, documentation quality, customer confidence and measurable engineer development.

Availability and contractor terms
Typical UK daytime coverage translates to late afternoon/evening in the Philippines and may extend past midnight. Exact coverage blocks and the 40-hour weekly scope will be agreed in writing.

- This is an ongoing, full time independent contractor engagement. You are responsible for applicable registrations, permissions, tax returns and payments, bookkeeping, invoicing, social contributions, insurance, healthcare and provision for time off.
- Provide and maintain a suitable computer, headset, secure workspace, reliable internet and power, with practical backup arrangements. protect client information and observe confidentiality, least-privilege and information-security requirements.
- No separate employee benefits, allowances or reimbursements are included unless agreed in writing or required by applicable law. Organise your work independently to deliver agreed results, availability, service levels and security outcomes. net, quoting 'Senior IT Manager / Outsourced Technical Services Manager'. CV and a short explanation of why you suit this combination of hands-on technical leadership and outsourced client IT management.
- Technical leadership: number and level of engineers managed, service environment, and one specific coaching or operational-improvement result.
- Technical project: one Microsoft 365, server, network or wireless deployment you led remotely, covering your decisions, team, delivery risks and outcome.
- Client-facing work: examples of MSP/client service ownership, UK clients, education-sector support, escalations, roadmaps or technical service reviews.
- Technology summary: practical experience across M365, Entra/Intune, networking/wireless, Windows Server, RDS, RMM, help desk, patching, Zoho and Datto where applicable.
- Earliest realistic start date, notice period, full UK-hours availability, expected gross monthly contractor fee (PHP/GBP/USD) and the weekly hours included.

Shortlisted candidates may complete an interview, a practical Microsoft 365 / infrastructure assessment, and an IT-management scenario involving engineer coaching, a technical escalation or a remote deployment. Please anonymise case studies and do not submit confidential customer data, credentials or restricted system documentation.

Please make your relevant MSP experience, UK-hours availability and gross fee expectations clear in your application.

📌 Senior Manager, Technical Support Management (India)
🏢 qore team fz-llc
📍 India