Account Management Support Executive (Gurugram)

Account Management Support Executive (Gurugram)

13 Nov
|
Aurora Energy Research
|
Gurugram

13 Nov

Aurora Energy Research

Gurugram

Commercial - Sales & Account Management Location: Aurora is an industry leader in providing energy market forecasts, analysis, insights, and consultancy due to two reasons – 1) a highly skilled technical team and 2) an active commercial team who are well integrated with our client base, helping them make better informed investment decisions. We are seeking an Account Manager to sell our products and services which help the transition towards a more sustainable world. You will work in a dynamic, multi-national team responsible for sales and account management activities of our subscription services. The role will focus on creating/ developing sales opportunities for our full range of products.

The successful candidate will combine a strong commercial mindset, great communication and relationship management skills, passion to develop new business, high eagerness to learn, and interest in energy markets. You will join our APAC commercial team, which is expected to continue growing and offer potential for progression, including through international expansion and creating current data and software-based solutions.

Drive revenue retention and growth through proactive account management, including renewal planning, price escalation management, and identification of cross-sell and upsell opportunities across Aurora's data, analytics, and software product suite

Conduct regular client engagement activities — including check-in calls, product demonstrations, business reviews, and on-site visits — to maintain high satisfaction and deepen account relationships

Develop a thorough understanding of each client's business, investment mandate, and decision-making structure to position Aurora's products effectively and broaden stakeholder coverage within accounts





Monitor account health indicators and proactively address risks to retention, escalating where appropriate and coordinating internally to resolve client issues

Lead commercial negotiations and contracting for renewals and expansions, working within Aurora's pricing and approval frameworks

Maintain accurate and up-to-date records of account activity, pipeline, and renewal forecasts in Salesforce CRM

Collaborate closely with Aurora's research, product, and customer success teams to ensure clients are deriving maximum value from their subscriptions and are aware of relevant new content, tools, and platform features

Represent Aurora at client meetings, industry events, and conferences across the APAC region, including periodic travel to key markets

Contribute to team and regional commercial planning, sharing account insights and client feedback to support product development and go-to-market strategy

Minimum of 3 years' experience in account management, client success, or a similar client-facing commercial role, ideally within a data, analytics, research, or SaaS business

Strong commercial instincts and a consultative approach to client relationships — able to identify client needs and connect them to the right product or solution

Excellent relationship management and communication skills,



with the ability to engage credibly with senior stakeholders including investors, developers, and financial institutions

Comfortable operating in a data-heavy, technically complex environment — able to communicate analytical content clearly to non-specialist audiences

Motivated by hitting commercial targets and contributing to team performance

A can-do attitude and willingness to contribute beyond core responsibilities, including improving internal processes and sharing market knowledge with colleagues

Experience selling or managing accounts for subscription-based data, research, or software products

Experience working with clients in financial services — including infrastructure investors, project finance banks, or energy developers

Experience with Salesforce or another CRM platform

Accidental, term life and medical insurance

Hybrid Work model

Maternity leave

A fun, informal, collaborative and international work culture

Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.

Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Unfortunately, we are unable to accept applications via email, telephone, or social media platforms.

📌 Account Management Support Executive (Gurugram)
🏢 Aurora Energy Research
📍 Gurugram

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