Role: Team Leader

Location: Gurugram

Experience: 5–10 Years

Band: BPO 3/4

Job Code: 436911

Work Requirements

- Work Setup: 100% Work From Office (WFO)

- Shift: 24x7 rotational shifts, including night shifts by default.

Required Skills & Experience

- Excellent verbal and written English communication skills.

- Prior team-leading experience in International Voice – B2B/B2C Collections.

Key Responsibilities

- Lead and mentor a team of collections professionals, set performance goals, and conduct regular performance reviews.

- Develop and implement strategies to improve team efficiency and effectiveness.

- Create and execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).

- Monitor and analyze collection metrics to identify trends, potential issues, and areas for improvement.





- Handle escalated client disputes and work towards satisfactory resolutions.

- Identify opportunities to streamline collections processes and implement best practices.

- Prepare regular reports on collections performance, aging reports, and other key metrics for senior management.

- Analyze data to make informed decisions and recommend improvements to collections practices.

- Communicate with internal and external stakeholders.

- Ensure achievement of KPIs and client-defined targets.

- Monitor quality and provide feedback to team members to drive performance.

- Conduct training and coaching on the floor.

Key Information

- Ex-TCS employees are not eligible to apply.

- PAN and DOB are mandatory for profile creation.

📌 Team Leader - International Collections (Gurugram)
🏢 Gratitude
📍 Gurugram