Junior Project Manager - BAU & Support Operations

Role Overview

We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.

Key Responsibilities (Mandatory)

Own BAU operations for assigned platforms/projects

Manage support queues, prioritize incoming BAU queries and incidents

Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence

Act as the single point of contact for stakeholders, including senior executives

Run daily/weekly BAU calls, status updates, and escalation management

Prepare and share BAU dashboards, incident reports, and executive summaries

Handle production issues, root cause coordination, and post-incident reviews





Maintain PM artifacts such as RAID logs, status reports, and action trackers

Requirements

Required Experience

2-5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator

Hands-on BAU / Support team management experience (non-negotiable)

Strong stakeholder communication and expectation management skills

Experience handling escalations and executive-facing communication

Valuable to Have

Exposure to data platforms, analytics, or Snowflake

Basic understanding of data engineering concepts

Experience working with technical delivery teams

What This Role Is Not

Not a data engineering role

Not a hands-on coding role

Not a senior project or program manager role

📌 Project Manager (2 years relevant experience required) (Andheri)
🏢 Unison Group
📍 Andheri