Job Title: Customer Service Representative Company: India Office

Graystone Capital is an international financial advisory and consulting firm specializing in structured finance, private equity advisory, and strategic financial solutions. The firm works closely with banks, financial institutions, and corporate clients across global markets to structure and execute complex financial transactions.
To support our growing operations, we are seeking a Customer Service Representative to assist in managing client communication and ensuring a high standard of service for our global clients.

The Customer Service Representative will be responsible for handling client inquiries, supporting internal teams, and ensuring seamless communication between clients and the firm. Serve as the first point of contact for client inquiries and service requests.

- Respond to emails, calls, and messages from clients in a timely and qualified manner.
- Maintain clear and consistent communication with clients regarding service updates and requests.





Client Support & Coordination

- Assist clients with general information related to services and processes.
- Documentation & Record Management
- Maintain accurate records of client communications and service requests.
- Service Quality
- Identify opportunities to improve customer experience and internal service processes.
- Bachelor's degree in Business Administration, Commerce, Finance, or a related field.
- 1–3 years of experience in customer service, client support, or administrative roles.
- Excellent communication skills in English (written and verbal).
- Proficiency in Microsoft Office and CRM systems.

Experience working in financial services, banking, or consulting environments.

- Opportunity to work with an international financial advisory firm
- Exposure to global financial transactions and client interactions
- Professional development and career growth opportunities

📌 Customer Service Representative Finance (Gurugram)
🏢 Graystone Capital MENA
📍 Gurugram