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Technical Support Engineer

You will be working at a hectic and fast-paced startup as an engineer in the Technical Support Engineering (TSE) team. This opportunity is hybrid, with 3 days in the office and 2 days working from home, and requires the candidates to operate either EMEA business hours / US EST Business hours

helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions

Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise setting

Work closely with engineering and product by providing real-time feedback about product performance and customer needs

Collaborate closely with other customer-facing teams, including Education, Technical Account Managers, CSMs, and PS for customer issues

Provide technical mentorship to other team members and participate in any ad hoc projects





Coding skills (at a minimum, read and troubleshoot code)

- Cloud technologies, containers, cluster deployment, and management tools like Docker, Docker Swarm, Kubernetes, and others
- You know your way around web architectures, including
- 3+ years of experience in a customer-facing technical role

Bonus Points

Familiarity with DNS, Linux/Unix-type systems, and/or databases

GoLang and/or Lua experience

Experience with scripting languages such as Perl, Ruby, and Shell

the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud.

📌 Senior IT Support Engineer - Hybrid (Bengaluru)
🏢 Kong
📍 Bengaluru