With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
The Storage as a Service (STaaS) team builds Docusign's internal platform to enable product teams to use storage without managing cloud-provider implementation details. Docusign is seeking a Lead Software Engineer to provide technical leadership for the platform, with deep ownership of Redis/Valkey and messaging capabilities. In this role, you will lead architecture and implementation across the STaaS control, data, and management planes. You will build cloud-agnostic abstractions backed by services like Azure Managed Redis and Google Pub/Sub using consistent APIs, sidecars, and gateways. Additionally, you will partner with teams to set technical direction, mentor engineers, and balance developer experience with performance, security, and cost.
Build and evolve the STaaS control plane for logical resource provisioning, lifecycle management, policy enforcement, quotas, and consistent blueprints across cloud providers
Integrate Redis and queuing capabilities with the broader STaaS platform's security, account, tenancy, telemetry, and operational-management models
Establish secure patterns for authentication, authorization, network isolation, encryption, secrets management, and tenant or account-level boundaries
Define and improve operational standards for metrics, tracing, logging, alerting, dashboards, capacity planning, and service-level objectives
Lead migration strategies that enable existing Redis, Valkey, Service Bus, and Pub/Sub resources to adopt STaaS capabilities with minimal disruption
Participate in on-call rotations, lead or contribute to incident response,



and drive corrective actions that improve STaaS reliability
Hybrid: Employee divides their time between in-office and work from home. Access to an office location is required. (Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
12+ years of hands-on software development experience in an object-oriented programming language such as C#, C++, Java, or an equivalent language

- 5+ years of experience designing, implementing, and operating distributed systems or cloud platform services in production
- Experience with Redis or Valkey, including data structures, persistence, replication, clustering or sharding, eviction, failover, performance tuning, and capacity management
- Experience designing and implementing queuing, pub/sub, or messaging systems, including delivery semantics, ordering, retries, dead-letter handling, and consumer scalability
- Experience with distributed systems, API design, concurrency, fault tolerance, consistency, and production operations
- Experience designing abstractions that hide cloud infrastructure details while preserving reliability, security, performance, and operational visibility
- Experience with cloud deployment, configuration, automation, and scripting tools





Experience with Azure Managed Redis, Google Memorystore, Azure Service Bus, Google Pub/Sub, or comparable managed cloud services
Experience building storage or platform services across Azure, GCP, and AWS
Experience developing Redis client libraries, authentication sidecars, gateways, protocol adapters, or service meshes for data-plane integrations
Experience with multi-tenant caching or messaging platforms, account-aware resource management, quotas, encryption, and access isolation
Experience implementing autoscaling, sharding, replication, failover, disaster recovery, and performance engineering for Redis or messaging workloads
Experience with migration tooling for existing cloud resources and backward-compatible platform adoption
Experience defining service-level objectives and building observability for latency, throughput, saturation, availability, delivery, and consumer lag
Experience leading platform teams that support many internal service owners and operating in a DevOps or infrastructure-as-code environment
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [HIDDEN TEXT].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.

📌 Software Team Lead, Remote (Bengaluru)
🏢 Docusign
📍 Bengaluru