Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Rapid 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Entrata is looking for a seasoned and proactive visionary for the Head of Service Operations position to guide our expanding Pune, India workforce.
This critical leadership role involves the comprehensive management, expansion, and modernization of our 24x7 operational units in India. Reporting to the Managing Director, India, the successful candidate will partner with executive leaders across the US and India, including R&D;, Implementation, and Global Support.
The core objective involves overseeing established shared services encompassing Voice Support, Data Entry, and Invoice/Data Processing while executing a strategic growth plan for the India office. Central to this mandate is leading our AI Transformation initiative, where the integration of Generative AI, agentic workflows, and advanced automation will be utilized to minimize manual tasks and maximize process efficiency. We require a leader with a demonstrated history of cultivating high-performance, round-the-clock teams and implementing AI-driven solutions within a SaaS environment.
📌 Head of Service Operations India (Pune)
🏢 Entrata
📍 Pune