Protsahan India Foundation operates 5 centres in Delhi, with 50+ staff, each managing their own devices, alongside shared infrastructure — CCTVs, biometric attendance systems, WiFi networks, and programme equipment. As we scale, formal IT management is required for each of the 5 centers and the administrative office location.

The IT Systems Administrator will own all of this — not as a helpdesk ticket-taker, but as the person who makes sure none of it fails. You will be the single point of accountability for IT infrastructure, device health, data security, and digital compliance across all locations.

Manage 50+ laptops across 6 locations: setup, configuration, asset tagging, condition tracking, maintenance, and repair

Maintain the IT asset register per Protsahan's asset management SOPs — every device tracked by location, user, and condition

Initiate and document write-off requests for end-of-life devices per the disposal policy

Network and Connectivity

Troubleshoot network outages and connectivity issues; Maintain router and network device configurations; document network topology for each location

Coordinate with ISP vendors on service quality, renewals, and upgrades

CCTV Systems

Maintain and monitor CCTV infrastructure at all 6 locations

Manage CCTV storage: ensure recording continuity, footage retention per policy, and periodic storage health checks

Control access to CCTV footage — only authorised personnel per the IT and Data Protection Policy

Coordinate with CCTV vendors for installation, repair, and expansion

ensure data sync and accuracy

Coordinate with HR on attendance data extraction and troubleshoot device failures

Manage device firmware and software updates; IT Helpdesk and Staff Support

First-line IT support for all 50+ staff across 6 locations — hardware issues, software queries,



account access problems

Conduct basic IT literacy orientation for new staff on Day 1 as part of the onboarding process

Google Workspace Administration

Administer Protsahan's Google Workspace: create and deactivate user accounts, manage shared drives, set access permissions

Troubleshoot Google Workspace issues for staff

IT Security and Data Protection Compliance

Enforce Protsahan's IT and Data Protection Policy across all locations

Implement and maintain password policies, device locking, and access control practices

Support compliance with DPDP Act 2023 requirements — data inventory, access logs, incident response

Conduct quarterly IT security audits across all 6 locations and report findings to ED

Manage software licensing: track all licences, renewals, and compliance — no unlicensed software on Protsahan devices

Support Canon DSLR camera geotagging setup at all GECs: Canon Camera Connect app pairing, Location Services configuration, and staff training per SOP-EE-07

Troubleshoot programme AV equipment, projectors, and other tech used in GEC activities

Maintain a vendor register for all IT service providers: ISP, hardware, CCTV, biometric, software

Monitor vendor service quality and SLA compliance; Diploma or degree in IT, Computer Science, Electronics, or a related field

- 2 to 4 years of experience in IT administration, systems administration, or IT helpdesk




- Hands-on experience managing Google Workspace (user admin, Shared Drive, permissions)
- Working knowledge of WiFi and LAN network management
- Experience with CCTV systems and/or biometric attendance devices
- Basic understanding of data protection and IT security principles
- Ability to work independently across multiple locations with minimal supervision
- Willingness to travel across all 6 Delhi centre locations as required

Prior experience in an NGO or social sector organisation

Familiarity with DPDP Act 2023 (Digital Personal Data Protection) requirements

Experience with asset management and maintaining IT asset registers

CompTIA A+, Google Workspace Administrator, or equivalent

When the biometric device at a centre fails on a Monday morning, you are the person who resolves it — not who logs a ticket and waits. Protsahan works with vulnerable children. IT failures have programme consequences. Data breaches have child protection consequences.

Send your CV and a brief note on your relevant experience to [HIDDEN TEXT] with the subject line: Application — IT Systems Administrator.

Protsahan India Foundation is an equal opportunity employer. Job Title IT Systems Administrator Department Administration / Operations Grade Grade B Reports To Executive Director Location Administrative Office, Delhi (primary) — with regular travel to all 5 Protsahan centers Employment Type Full time

Job Category: IT System Administrator

Job Type: Full Time

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You also give your consent for your data and responses to be internally used by Protsahan India Foundation for the purpose of processing and considering your application for a role at Protsahan, in compliance with the Digital Personal Data Protection (DPDP) Act, 2023. *

📌 IT Administrator Service Desk (m/w/d) (Delhi)
🏢 Protsahan India Foundation
📍 Delhi