FireMon delivers Network Security Policy Control for the Contemporary Enterprise.
Most enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments.
We are looking for a Customer Success Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. The CSM will own the process of determining the desired outcomes for their customers, and work to drive time to value by ensuring adoption and measuring the value delivered. You will drive customer experience by working to remove friction points along the customer journey and ensuring outcome value is tracked, shared internally and with customers, as well as leveraged to achieve goals.
Our CSM's partner with customers for implementation of operational best practices using FireMon to achieve outcome target metrics that maximize their ROI. As a critical part of the customer journey, you will be a strategic ally for your accounts engaging customers during acquisition and will manage implementation projects to completion while leading customers through onboarding efforts. Post implementation, you will be positioned as a subject matter expert and contact for customers, understanding their desired outcomes, sharing best practices, providing high level solution guidance, or bringing in resources for deep level technical advice, ensuring they realize real value from their investments.



You will support operational readiness, and regularly engage with customers by providing status updates of open Support and Development tickets, Professional Services project tracking, sharing upcoming release dates and trending issues, as well as upgrade recommendations and guidance through early access/beta programs, among many other strategic value initiatives.
Perform periodic customer Experience account reviews that confirm satisfaction and expand FireMon use on the customer end
Use log data and usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
Partner with the Sales, Support, Training, Marketing and Professional Services teams to identify new opportunities to expand customer acquisition or use of FireMon products
Provide expert voice of the customer insight to Product Management, Development and Support on innovation and continuous improvement opportunities
Exceed all performance targets, including maintaining high retention and growth rates
Provide project leadership and organization for customers' major FireMon project initiatives.
Utilize all tools and resources as directed to fully engage with assigned accounts and recommend process enhancements when gaps are found.
Required Skills And Experience

- 4+ years of Customer Experience (or Account Management) experience within the Network Security space (or equivalent)
- The ability to explain technical subjects to non-technical personnel in large enterprises




- Experience maintaining valuable and outcome-based relationships with a diverse customer account base
- Passion for working with leading edge Security and Network Monitoring technologies and a desire to understand FireMon's products, services, and technology
- Bachelor's degree in relevant field, or equivalent experience
- Willingness to travel based on customer and business needs

Preferred Skills And Experience
~ 3+ years of experience in technical project management, technical account management, Consulting, Sales Engineering, or similar customer facing role

FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.
It pushes us to be more creative and find solutions to ensure their success. FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Customer Success Manager - Hybrid Working (India)
🏢 Firemon
📍 India