With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Together, we’re building healthier, more resilient organizations—one person at a time.

Customer Service Representative

Hybrid

Shift hours: 7pm to 4am IST

Customer Service Representatives (CSR's) work in a service centre and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community. Our CSR's work in a fast-paced environment and are expected to maintain high quality, top customer service and practice WPO's core values. WPO relies on the CSR's telephone skills to grow and prosper. Provide top-notch customer service provided in written or verbal interactions with our clients and providers.

Perform research, utilizing our internal database, websites, and local organizations, to locate referrals that meet the client’s needs.

Perform quality assurance callbacks to our clients.

Ensure all data entries are complete and accurate, with proper spelling and grammar.

To excel in this role,



you will need the following qualifications and skills:

Bachelor's Degree.

Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.

Outstanding organizational, relationship-building and interpersonal communication skills.

Ability to maintain high-quality work in all aspects of the position.

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Perks - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position .

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience Workplace Options collects and processes personal data in accordance with applicable data protection laws.

📌 Customer Service Advisor - shift work - hybrid (Bengaluru)
🏢 Workplace Options
📍 Bengaluru