Customer Support Specialist Location:

Ahmedabad (Onsite)

Shift Timings:

UK Shift | 1:30 PM to 10:30 PM IST

5 Days Working (Monday to Friday)

Job Summary:

We are looking for an experienced and customer-focused Customer Support Specialist to manage international (UK-based) clients, ensure successful SaaS onboarding, drive customer retention, and support account growth. The role requires strong stakeholder communication, CRM expertise, and the ability to manage escalations while delivering measurable client success outcomes.

Key Responsibilities:

Act as the primary point of contact for international (UK) clients

Manage end-to-end SaaS onboarding , adoption, and implementation

Configure, manage, and optimize CRM platforms (Salesforce, Zoho)

Handle client escalations , issue resolution, and expectation management

Drive customer retention , renewals, and account growth opportunities

Track and report KPIs, SLAs, and client health metrics

Map and optimize the customer journey to improve user experience

Collaborate with Sales, Product, Tech, and Operations teams for seamless service delivery

Lead cross-functional initiatives using Agile & Scrum methodologies





Ensure consistent B2B relationship management and stakeholder alignment

Required Skills & Competencies:

Client Success Management / Customer Success Operations

International Client Handling (UK / Global Markets)

Escalation & Stakeholder Management

CRM Implementation & Administration ( Salesforce / Zoho )

SaaS Onboarding & Product Adoption

KPI Tracking, Reporting & Data Analysis

Customer Retention & Account Growth

Cross-functional Leadership

Agile & Scrum exposure

Robust communication and problem-solving skills

Preferred Qualifications:

- 3–7 years of experience in Client Success / Account Management / SaaS Operations
- Prior experience handling UK or international clients
- Experience in B2B SaaS environments
- Familiarity with customer success tools, CRM analytics, and service delivery models

Why Join Us:

Exposure to UK-based international clients

Structured work hours with 5-day work week

Growth opportunities in Client Success & SaaS leadership roles

Collaborative, fast-paced, and process-driven work culture

📌 Client Support & Customer Services Consultants (Ahmedabad)
🏢 Technomine
📍 Ahmedabad