Our partner is looking for a Software Support Engineer – Engines based in India. The Software Support Engineer will play a key role in delivering high-quality technical support for specialized prepress software solutions used in the packaging and printing industries. Acting as a trusted technical advisor and customer advocate, you will help clients resolve complex technical challenges while ensuring seamless software operations and deployment experiences. Working closely with customers, subject matter experts, and internal technical teams, you will ensure reliable service delivery and maximize the value customers receive from their software solutions. The position combines technical troubleshooting, customer relationship management, and continuous improvement in a collaborative, international environment. You will also have opportunities to expand your expertise in prepress technologies, web applications, and enterprise software support. Accountabilities - Technical Customer Support: Provide specialized technical support for prepress engine solutions, assisting customers with complex technical requests and ensuring smooth software operations, installations, and deployment experiences. - Customer Communication: Keep customers informed throughout the support process by providing transparent, consistent updates, explaining technical solutions, and managing expectations effectively. - Customer Relationship Management: Build and maintain trusted relationships by acting as a customer advocate, understanding individual requirements, and ensuring a positive support experience. - Technical Guidance & Product Knowledge:



Help customers optimize their use of software solutions by providing technical recommendations, troubleshooting guidance, and practical assistance. - Cross-Functional Collaboration: Work closely with subject matter experts, internal technical teams, suppliers, and enterprise customers to coordinate support activities and resolve complex issues efficiently. - Identify opportunities to improve support processes, operational workflows, and customer experience through feedback, knowledge sharing, and long-term problem resolution. - Technical Development: Stay up to date with evolving technologies, software updates, web application concepts, and industry trends to maintain strong technical expertise. - Represent customer needs internally and contribute to a customer-focused support culture built around responsiveness, empathy, accountability, and service excellence. - Shift & Service Coverage: Participate in a 24/7 support environment, including rotational shifts and scheduled weekend coverage, ensuring consistent customer assistance. Requirements - Undergraduate degree, diploma, or relevant professional qualification in a technical discipline is preferred. - Experience in technical troubleshooting, problem-solving, and customer support, with the ability to learn new technologies quickly. - Alternatively, at least 2 years of experience in prepress operations, packaging workflows, prepress automation administration, or specialized prepress software environments. - Experience with prepress solutions such as Automation Engine, Imaging Engine, PackProof, FlexRip, or WebCenter is highly advantageous.

📌 Technical Support Engineer/Software/Application Support (India)
🏢 Jobgether
📍 India